Refund policy

Our 30-Day Satisfaction Window

We want you to be completely happy with your vevove purchase. If an item isn't quite right, our streamlined return process ensures you are taken care of. You have 30 days from the date of delivery to initiate a return.

Step-by-Step Return Process:

  1. Reach Out: Send an email to Support@vevove.com with your order number and let us know which item you are returning.

  2. Get Authorized: Our support team will promptly reply with a Return Authorization and the exact US mailing address for your package.

  3. Ship it Back: Securely pack the item in its original condition. Please note: Customers are responsible for paying the return shipping costs for change-of-mind returns.

  4. Receive Your Refund: Once our warehouse receives and inspects the item, your refund will be automatically processed to your original payment method (Credit Card or PayPal) within 5–7 business days.

Damaged on Arrival: Your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, please email us within 48 hours of delivery with clear photos of the issue. We will immediately arrange a replacement or issue a full refund at absolutely no cost to you.

Zero Processing Fees: We believe in fair policies. We charge $0 restocking fees and $0 refund processing fees. You will receive back exactly what you paid for the product.